Bill Kettinger, Professor, University of Memphis

"Thanks to you and Samba for preparing such high quality teaching materials that focus at just the right level for professional master students."

Sabyasachi Mitra, Professor, Georgia Tech

"In the core MBA class on managing IT, I rely extensively on cases and contemporary examples from the popular press. While that stimulates interest, students find it difficult to abstract the fundamental concepts from the cases and examples. The most attractive features of this book are the many conceptual frameworks that the authors use to convey the key IT management concepts. The authors also draw on their extensive knowledge of the academic research in information systems to augment the frameworks they present. The text can supplement the cases and examples I use in the course to provide a much better learning experience for the students. While the book is written for the MBA audience, I believe it can be effectively used in executive education programs as well."

Traci Carte, Professor, University of Oklahoma

"This book is clearly written for the MBA audience. Drawing on the wealth of experience of these two authors, the chapters provide in-depth analysis of the strategic IT issues facing current and future business leaders. There are no chapters on the fundamentals (i.e., what’s a database) but key technology concepts are woven throughout nicely partnered with key managerial concerns. I have used this book for two semesters; it helps foster deeper thinking among the students (in comparison to the book I used previously) and sets an appropriate tone for classroom discussion."

Kevin Kelleher, Deputy Director, National Severe Storms Laboratory

"Robust IT infrastructure is the cornerstone of successful research and development at National Weather Center in Norman, Oklahoma. Increased oversight into IT expenditures at all levels within government has made it imperative that defendable cost/benefit justifications can be made in an environment of decreasing resources. In early 2011, researchers were beginning a new project requiring high end computing to support advance numerical weather forecast models. To this end, those responsible for obtaining the IT technologies needed to meet the requirements of this project turned to the material presented in the chapter on 'building business cases for IT investments' of the new book by Sambamurthy and Zmud.

Several IT options were available to support the project including expanding existing infrastructure, leasing time on remote computers, purchasing new computers that would be owned and maintained locally, and leasing computers to be located onsite. The four options were evaluated using the framework for building both financial and strategic business cases presented in the chapter. Guidance was provide on monetizing the “real” cost of ownership of the various options that included recurring costs, cost avoidance strategies, reliability factors leading to system downtime (value enhancement), intangible costs, and staffing costs to keep the systems working.

Following the process outlined in the chapter, several options were removed from consideration for reasons related to risk and cost. The business case that resulted from this process used a combination of two of the proposed options. The strategy was accepted by management and the IT resources obtained successfully met the project goals."